IT Support Specialist Network Administrator

We are looking for an experienced network admin and user support specialist to work in our company.​ We are looking to add several folks to our support team.  If you enjoy troubleshooting, as well as helping customers with technology this is a perfect position for you.   We are looking for experience in supporting end users, as well as a solid background in troubleshooting Level 1 and Level 2 type network administration issues.​ Come learn and grow with us.

We install the latest and greatest technology at clients all the time.​ As you build up your skills and complete your training, you will have the opportunity, if you want, to move into the field and perform system builds.​

This is a great opportunity for someone that enjoys getting deep into challenging work with a lot of variety that makes the work days fly by.​ There is also the potential to train and certify on a wide variety of IT technologies.

Responsibilities will include:

  • Taking user support calls, tickets, and networking monitoring alerts
  • Interface with clients and internal resources to achieve high, quality results
  • Configuration, management and maintenance for all workstations and other end user/peripheral devices. Ability to analyze and solve systems administration. Assist end users with hardware and software support, configuration, installations and upgrades, investigating, complex trouble-shooting, diagnostic/repair and answering related technical questions.
  • Exercise independent judgements and take initiative
  • Provide hardware and software support, installation and implementation within a Windows Client/Server environment.
  • Install and maintain network systems, hardware and service(s) at multiple site(s)
  • Monitor IT infrastructure to ensure security
  • Install and support multiple user applications
  • Monitor and maintain backups, assist with Disaster Recover, and business continuity planning. Ability to evaluate, enhance company’s existing Disaster Recovery.
  • Secure networks by developing network access, monitoring, control, evaluation, and maintaining documentation.
  • Maintain a secure up-to-date computing environment by identifying network issues, vulnerabilities, and server requirements, installing upgrades, and monitoring ongoing performance.
  • Establish network specifications by conferring with users, analyzing workflow, access, information, and security requirements.
  • Upgrade networks by conferring with vendors, developing, testing, evaluating, and installing enhancements
  • Install and support LAN(s), WAN(s), network segments internet systems
  • Configuration and maintenance of VoIP telecommunications systems
  • Perform proactive reviews of supported technologies by following a set of guidelines and requirements
  • Case Management in our CRM platform

Education and Experience:

  • Minimum 3-5 years of experience in related field
  • Problem solving capability and adaptability
  • Experience with Windows 8.1, Windows 10, Windows Server 2012R2, 2016, and 2019
  • Experience LAN networking, VPN, and Microsoft active directory
  • Ability to develop and document network related processes
  • Experience with computer hardware and software applications
  • Knowle able with Microsoft Office 365
  • Experience supporting firewalls (Meraki, SonicWall, and Cisco)
  • Knowledgeable both physical and virtual (Hyper-V, VMware)
  • Solid experience troubleshooting and supporting end-user(s) computer issues
  • Experience with SAN administration

Key Competencies:

  • Interpersonal skills
  • Strong oral and written communication skills
  • Motivated spirit
  • Excellent analytical and diagnostic skills
  • Attention to detail and accuracy
  • Ability to troubleshoot, solve hardware and software issues
  • Data Collection
  • Customer service orientation
  • Initiative
  • Stress tolerance
  • Ability to work well under limited supervision
  • Neat in appearance

If you feel you could be a good fit to our company, we look forward to talking to you!

Please Submit Resume To:
Computer Connections of WI., Inc.
Attn: David Bangert
2670F E. Main St.
Reedsburg, Wisconsin 53959
Tel: 608-524-2610