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Managed IT support
One flat monthly fee. We watch your computers and network around the clock and fix problems before they stop your business.
What's included
Every agreement is built around what you actually have. These are the pieces most clients start with.
- Around-the-clock monitoring
Small monitoring software on each computer and server reports health, disk space, failing hardware and security problems to us, day and night.
- Updates and patches
Windows and software updates installed on a schedule, so nobody has to remember and nothing breaks mid-morning.
- Managed antivirus
Trend Micro protection run from our office. We see infections as they happen and deal with them.
- Backup checks
Backups are only useful if they work. We watch them and test them.
- Help when you need it
Call or email us. Most problems are fixed remotely; when they aren't, a technician comes to you.
- Reports and planning
Regular reports on what we've done and what's coming, so you can budget for replacements instead of being surprised by them.
Break-fix versus managed
In the old model, nobody looks at your systems until something fails. Monitoring tools now catch most problems early, which is cheaper for you and less disruptive for everyone.
Break-fix
- Something fails and work stops.
- You call and try to describe the problem.
- If it can't be sorted by phone, you wait for someone to drive out.
- The problem is diagnosed on site.
- It gets fixed, with a bill you didn't plan for.
Managed by us
- Monitoring watches your network and computers around the clock.
- It alerts us to a problem, or one that's about to happen.
- A technician diagnoses and fixes it remotely.
- Your staff often never know anything happened.
- You pay the same flat amount every month.
How we get started
- Free assessmentWe look at your computers, network, backups and security.
- A flat priceYou get a plain-English summary and one monthly number.
- OnboardingWe install monitoring and fix what the assessment turned up.
- Ongoing careWe keep watch, keep things current, and you call when you need us.
Build your managed IT plan
Count what you have and we'll turn it into a flat monthly price. Not sure of the numbers? A rough count is fine; we confirm everything in the free assessment.
Ready to stop worrying about it?
Book a free assessment or call the shop.